1. Information We Collect
We may collect personal information when you interact with our site, including but not limited to:
Contact details: name, email address, phone number, company name
Transaction data: billing/shipping addresses, order details
Technical information: IP address, browser type, device, pages visited
Marketing data: newsletter preferences, cookies and tracking data
Customer support: correspondence and service requests
We collect this information when you place orders, complete contact forms, subscribe to our newsletter, or otherwise interact with our site
2. How We Use Your Personal Information
We use personal information to:
Process and deliver orders
Communicate about your order or account
Provide customer service and technical support
Improve our website and user experience
Personalise your experience where permitted
Comply with legal obligations
Operate and optimise advertising, including Google Ads and Meta Ads (Facebook/Instagram)
We use tracking technologies such as cookies, pixels, and similar tools to personalise and measure our ads on Google and third‑party networks. We may also analyse browsing behaviour for marketing and analytics..
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember user preferences
Analyse user behaviour on our site
Support advertising networks such as Google Ads and Meta Ads (Facebook/Instagram)
Enhance functionality and performance
These technologies allow us to personalise content, measure ad performance, and improve user experience. You can control or disable cookies through your browser settings or by managing consent tools on our website.
Both Google and Meta may use cookies or device identifiers to serve interest-based advertising based on your interactions with our website. You may opt out of:
Google interest-based advertising: https://adssettings.google.com
Meta Ads personalisation: https://www.facebook.com/settings?tab=ads
We recommend reviewing these options if you wish to limit personalised ads
4. Sharing Your Information
We may share personal data with:
Payment processors and couriers for order fulfilment
Third‑party service providers (e.g., analytics, marketing, hosting)
Legal authorities when required by law
We do not sell your personal data to third parties. Third parties we share data with are contractually obligated to protect your information.
5. Data Storage and Security
We implement reasonable measures to protect your personal information from unauthorised access, loss or misuse. Personal data may be stored in secure servers and, where applicable, transferred to countries with adequate data protection arrangements
6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws. After that, data will be securely deleted or anonymised
6. Your Privacy Rights
Depending on applicable law, you may have rights to:
Access, update, correct or delete your personal data
Withdraw consent at any time
Object to data processing or decline certain uses
To exercise these rights or ask questions about your data, contact us at: account@epspec.com.au
7. Your Privacy Rights
Depending on applicable law, you may have rights to:
Access, update, correct or delete your personal data
Withdraw consent at any time
Object to data processing or decline certain uses
To exercise these rights or ask questions about your data, contact us at: account@epspec.com.au
8. Updates to This Policy
We may update this Privacy Policy periodically. Please check this page for the latest version. The effective date will be shown at the top of this document