1.Change of Mind Returns
EPSPEC does not accept returns or refunds for change of mind, incorrect purchase, or if the product has been used.
OuPE products are supplied for professional and commercial use and may be subject to specific handling, safety, or installation requirements.
2. Faulty, Damaged or Incorrect Products
If an item is faulty, damaged on arrival, or not as described, please notify us within 7 business days of delivery by emailing account@epspec.com.au with:
- Proof of purchase (invoice or order number)
- Description and photos of the fault or issue
Once verified, EPSpec will, at its discretion:
- Replace the item, or
- Provide a refund or store credit.
Return shipping costs are covered by EPS only when the fault or error is confirmed.
3. Return Conditions
For any approved product return:
- Goods must be unused, in original packaging, and include proof of purchase.
- A Return Authorisation Number must be obtained before sending back any item.
- Returns without prior approval may be rejected
4. Business Purchases
As EPS primarily supplies to trade and commercial customers, most transactions are business-to-business and may fall outside the definition of a “consumer” under the ACL.
Where applicable, EPS’s liability is limited to the replacement or repair of goods, or refund of the purchase price, at its discretion
5. Services and Truck Work
All services (including truck cleaning, inspection, or maintenance) are performed with professional care and in accordance with industry standards.
If you are not satisfied with a service outcome, please contact accounts@epspec.com.au within 5 business days of the service date so we can review and, where applicable, correct any issue.
Refunds for services are only provided where:
- The service was not completed as agreed, or
- There is a proven defect in workmanship under ACL requirements.
EPS does not provide refunds for:
- Delays due to external factors (e.g. site access, weather, third-party issues).
- Change of booking or cancellation after work has commenced.